Privacy policy

Privacy Policy

Effective date: 19.Mar.26

At Yves Lashes Pty Ltd (“Yves Lashes”, “we”, “us”, “our”), we care about your privacy and are committed to handling your personal information with care, transparency, and respect.

1. Our commitment to privacy

We are committed to protecting your personal information and taking reasonable steps to keep it secure. Regardless of legal classification, we are committed to clear and responsible privacy practices.

2. What personal information we collect

We may collect personal information that you provide to us directly, including:
• your name
• billing and shipping address
• email address
• phone number
• account login details
• order and purchase information
• payment-related details processed through secure payment providers
• communications you send to us
• customer service enquiries
• marketing preferences
• any other information you choose to provide

3. Information collected automatically

When you use our website, we may also collect certain information automatically, including your IP address, browser type and version, device type, operating system, pages viewed, time spent on pages, referral source, website interactions, cookies, and similar tracking technologies.

4. How we collect your information

We collect personal information when you visit or browse our website, place an order, create an account, sign up to our emails or marketing, contact us by email, phone, social media, or website forms, participate in a promotion, giveaway, review, survey, or campaign, or interact with our ads, social platforms, or website tools.

5. Why we collect your information

We may collect, use, and hold your personal information for purposes including processing and fulfilling your orders, shipping and delivering products, communicating with you about your order, providing customer support, managing returns, refunds or exchanges, sending service updates and transactional messages, sending marketing communications where permitted, improving our website, products and customer experience, detecting fraud or security issues, complying with legal obligations, and maintaining business records and internal administration.

6. Marketing communications

If you subscribe to our marketing or opt in to receive promotional content, we may send you updates about new arrivals, launches, offers, events, or brand news. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at info@yveslashes.com.

7. SMS marketing and mobile information

If you opt in to receive SMS marketing from Yves Lashes, we may collect and use your mobile number, consent records, messaging preferences, and interaction data related to text message campaigns.

We may use this information to:
• send you promotional and marketing SMS messages
• send cart reminders or related marketing messages where permitted
• manage your subscription preferences
• record consent and opt-out activity
• improve our marketing performance and customer experience

Consent to receive SMS marketing is not a condition of purchase.

You can opt out of SMS marketing at any time by replying STOP to one of our messages or by contacting us at info@yveslashes.com.

Message and data rates may apply.

We may use third-party service providers, including SMS platform providers such as Mailchimp and related technology partners, to manage and deliver SMS campaigns and related data.

8. Sharing your personal information

We may share your personal information with trusted third parties where reasonably necessary to operate our business and provide our services, including Shopify and related ecommerce services, payment processors, shipping and delivery providers, customer support tools, email and marketing platforms, website hosting and IT providers, analytics and advertising providers, fraud prevention and security providers, professional advisers, and government, regulatory, or law enforcement bodies where required by law.

9. Overseas disclosure

Some of the third-party providers we use, including Shopify and related technology providers, may store or process personal information outside Australia. By using our website or providing your information to us, you acknowledge that your personal information may be transferred to, stored in, or processed in countries outside Australia where permitted by law.

10. Cookies and website analytics

Our website may use cookies, pixels, tags, and similar technologies to keep the site functioning properly, remember your preferences, understand how visitors use the site, improve performance and content, measure the effectiveness of advertising, and help deliver relevant marketing. You can usually control cookies through your browser settings, however disabling cookies may affect website functionality.

11. Security of your personal information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and while we take reasonable precautions, we cannot guarantee absolute security.

12. Accessing or correcting your personal information

You may request access to the personal information we hold about you, and you may ask us to correct information that is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We may need to verify your identity before responding.

13. Retention of information

We may keep your personal information for as long as reasonably necessary for the purposes described in this Policy, including to fulfil orders, resolve disputes, maintain business records, comply with legal obligations, and enforce our agreements. When personal information is no longer reasonably required, we will take reasonable steps to destroy it or de-identify it where appropriate.

14. Third-party links

Our website may contain links to third-party websites, apps, or platforms. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies separately.

15. Children’s privacy

Our website is not directed to children, and we do not knowingly collect personal information from children without appropriate consent.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Any updated version will be posted on this page with a revised effective date. Your continued use of our website after changes are posted indicates acceptance of the updated Policy.

17. Contact us

Yves Lashes Pty Ltd
ABN: 97 632 097 093
Email: info@yveslashes.com
Phone: 0410 692 180
Website: www.yveslashes.com
Postal Address: Commercial 2, Unit 13/36-46 Tooronga Terrace, Beverly Hills NSW 2211, Australia