Terms of service
Terms & Conditions
Effective date: 19.Mar.26
The fine print, made simple. By using our website or placing an order with Yves Lashes, you agree to the Terms & Conditions below.
1. Who these Terms apply to
These Terms apply to all users of the website, including browsers, customers, account holders, and anyone who interacts with our content, products, services, or features.
By using this website, you confirm that:
• you are at least 18 years old, or are using the website with the involvement of a parent or legal guardian
• the information you provide is accurate, current, and complete
• you will use this website only for lawful purposes
• you will not misuse the website, its content, or any of its services
2. About Yves Lashes
Yves Lashes offers beauty products through its online store, including lash styles, clusters, half lashes, tools, accessories, bundles, and related beauty products. Product collections and categories displayed on the website may change from time to time.
We reserve the right to update, edit, discontinue, or limit any part of our website, services, products, collections, offers, or content at any time, subject to applicable law.
3. Orders
When you place an order on our website, you are making an offer to purchase products from us.
All orders are subject to acceptance and availability. We reserve the right to refuse, limit, or cancel any order where reasonably necessary, including where:
• a product is unavailable
• there is an error in pricing, product description, or listing information
• we suspect fraudulent, unauthorised, abnormal, or reseller activity
• payment has not been successfully processed
• the order otherwise breaches these Terms
If your order is cancelled after payment has been taken, we will refund the applicable amount to your original payment method unless otherwise agreed.
4. Pricing and payments
All prices on our website are listed in Australian Dollars (AUD) unless otherwise stated.
Prices, promotions, bundles, and offers may change at any time without notice before your order is confirmed. We reserve the right to correct pricing errors, listing errors, or omissions at any time, including after an order has been submitted.
You agree to provide accurate and complete billing, shipping, and payment details for all purchases.
Payments made through our website are processed via Shopify and/or third-party payment providers. Your use of those payment services may also be subject to the provider’s own terms and privacy practices.
5. Product descriptions and website content
We do our best to make sure product descriptions, collection names, images, pricing, availability, and other content on our website are presented as accurately as possible.
However:
• colours may appear differently depending on your screen or device
• packaging may vary slightly from what is shown online
• product imagery is for general illustration
• information may occasionally contain typographical errors, inaccuracies, or omissions
We reserve the right to correct any such issues and to update website content at any time.
6. Product availability
Some products may be available only online, in limited quantities, as part of a launch, promotion, bundle, or limited-edition release.
We reserve the right to limit quantities purchased per customer, household, or order where reasonably necessary.
7. Promotions, discounts and offers
From time to time, we may run promotions, discount codes, gifts, launch offers, sale pricing, or other special campaigns.
Unless otherwise stated:
• promotions are available for a limited time only
• promotions are subject to stock availability
• discount codes must be entered at checkout
• promotions cannot be backdated to previous orders
• promotions cannot usually be combined with other offers
• we reserve the right to amend, suspend, or cancel promotions where reasonably necessary, including where misuse is suspected
8. Shipping and delivery
Shipping costs and estimated delivery timing are displayed at checkout or elsewhere on the website where relevant.
We aim to dispatch orders as promptly as possible, however delivery timeframes are estimates only and are not guaranteed.
We are not responsible for delays caused by:
• postal or courier providers
• peak periods
• customs processes
• weather events
• incorrect delivery information provided by you
• events outside our reasonable control
You are responsible for ensuring your shipping details are correct at the time of purchase.
9. Returns, refunds and consumer rights
We want you to love your order, but we also recognise that your rights under the Australian Consumer Law always apply.
Nothing in these Terms excludes, limits, or modifies any rights or remedies you may have under the Australian Consumer Law, including consumer guarantees that cannot lawfully be excluded.
If a product is faulty, not as described, not fit for purpose, or does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund, or other remedy in accordance with Australian law.
For change-of-mind returns and other return conditions, our separate Returns & Refund Policy applies to the extent permitted by law.
To request support, please contact us at info@yveslashes.com with your order number and details.
10. Product use and care
Our products must be used only as intended and in accordance with any instructions, warnings, application steps, or care guidance provided on the packaging, product page, or website.
You are responsible for:
• reading all instructions before use
• checking ingredients and suitability where relevant
• taking appropriate care if you have allergies, sensitive skin, or sensitive eyes
• discontinuing use if irritation occurs and seeking medical or professional advice where appropriate
To the maximum extent permitted by law, we are not responsible for issues arising from misuse, improper storage, improper application, failure to follow instructions, or use contrary to warnings.
11. Eyeshape, lash style and beauty guidance
Our website may include educational or styling content, including guidance relating to eyeshapes, lash styles, lengths, volume, bands, and product recommendations.
This content is provided for general beauty guidance only. Results may vary from person to person depending on individual features, preferences, skill level, and application method. Nothing on our website is intended to be medical advice.
12. Account registration
If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and for any activity conducted under your account.
You agree to keep your details accurate and up to date.
We reserve the right to suspend or terminate accounts where we reasonably suspect misuse, fraud, unauthorised activity, or breach of these Terms.
13. Intellectual property
All content on this website, including text, branding, graphics, product names, logos, layout, images, videos, downloads, guides, educational content, and design elements, is owned by or licensed to Yves Lashes Pty Ltd unless otherwise stated.
You must not reproduce, copy, modify, distribute, republish, sell, or exploit any part of this website or its content without our prior written consent, except as permitted by law.
14. User content, reviews and social sharing
If you submit or share content with us, including reviews, testimonials, feedback, photos, videos, comments, or tagged social media content, you confirm that:
• you own the content or have permission to share it
• the content does not infringe any third-party rights
• the content is not false, unlawful, misleading, abusive, defamatory, or inappropriate
By submitting content to us or tagging us in content that you permit us to repost, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, edit, display, and share that content for marketing, social media, promotional, editorial, and business purposes.
We reserve the right to remove or decline content at our discretion.
15. Third-party tools, apps and links
Our website may use or contain third-party services, apps, plugins, payment gateways, analytics tools, social platforms, and external links.
We are not responsible for the operation, content, availability, or privacy practices of third-party services. Your use of those services is at your own risk and may also be subject to their own terms.
16. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website or placing an order, you acknowledge that certain information may be collected, processed, and shared with relevant service providers to operate our store, fulfil orders, process payments, provide customer service, and improve the website experience.
17. SMS marketing
By opting in to receive SMS marketing messages from Yves Lashes Pty Ltd, you agree to receive recurring automated or manual marketing and promotional text messages from us at the mobile number you provided.
These messages may include:
• promotional offers
• product launches
• restock alerts
• sale and event updates
• cart reminders
• order-related follow-ups where permitted
• other marketing or customer engagement content related to Yves Lashes
Consent to receive SMS marketing messages is not a condition of purchase.
You may opt in by entering your mobile number through our website signup forms, selecting to receive SMS marketing at checkout, subscribing through a pop-up or landing page, or otherwise clearly providing your consent.
Where required by law or platform settings, we may use double opt-in to confirm your subscription.
Message frequency may vary depending on your interaction with our brand, your shopping activity, promotions, launches, and account preferences.
Message and data rates may apply depending on your mobile carrier and plan.
You can opt out at any time by replying STOP to one of our messages or by contacting info@yveslashes.com. After you opt out, you may receive one final confirmation message. For help, reply HELP where available or contact info@yveslashes.com.
By opting in, you confirm that you are the authorised user of the mobile number provided, or have the account holder’s permission, that the mobile number is accurate and current, and that you will notify us if it changes.
SMS delivery is subject to transmission by your mobile carrier and network provider. We do not guarantee that SMS messages will be delivered on time, or at all. Mobile carriers are not liable for delayed or undelivered messages.
Your use of our SMS marketing program is also subject to our Privacy Policy and our separate SMS Terms & Conditions.
We may modify or discontinue our SMS marketing program, or any part of it, at any time to the extent permitted by law.
18. Prohibited conduct
You must not use our website or content:
• for any unlawful purpose
• to violate any law or regulation
• to infringe our intellectual property or the rights of others
• to submit false, deceptive, or misleading information
• to upload malicious code or interfere with the website’s security
• to scrape, crawl, spam, phish, data-mine, or harvest information without permission
• to impersonate another person or misrepresent your affiliation
• to interfere with the proper working of the website or checkout process
We reserve the right to suspend or terminate access where these Terms are breached.
19. Website availability
We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors, bugs, or harmful components.
From time to time, access may be limited for maintenance, updates, system changes, or reasons outside our control.
20. Disclaimer and limitation of liability
To the maximum extent permitted by law, and subject always to any non-excludable rights under the Australian Consumer Law:
• our website and services are provided on an 'as is' and 'as available' basis
• we do not guarantee uninterrupted access to the website
• we do not guarantee that all website content will always be complete, current, or error-free
• we do not guarantee that the website will be free from technical issues or harmful code
To the maximum extent permitted by law, Yves Lashes Pty Ltd will not be liable for any indirect, incidental, special, or consequential loss, including loss of profits, revenue, opportunity, goodwill, or data, arising from your use of the website or purchase of products.
Where liability cannot be excluded but may be limited, our liability is limited to the maximum extent permitted by law and, where applicable, to the repair, replacement, resupply, or refund of the relevant goods or services.
21. Indemnity
You agree to indemnify and hold harmless Yves Lashes Pty Ltd, its directors, officers, employees, contractors, affiliates, and service providers from and against any claims, liabilities, damages, losses, and expenses arising from your breach of these Terms, your misuse of the website, or your violation of any law or third-party rights, except to the extent caused by our own negligence or unlawful conduct.
22. Termination
We may suspend or terminate your access to the website or our services if we reasonably believe you have breached these Terms, engaged in fraudulent conduct, misused the website, or caused harm to our business, systems, or customers.
Any rights and obligations accrued before termination will survive termination.
23. Severability
If any part of these Terms is held to be invalid, unlawful, or unenforceable, that part will be severed and the remaining provisions will continue in full force and effect.
24. Entire agreement
These Terms, together with our Privacy Policy, Shipping Policy, Returns & Refund Policy, SMS Terms & Conditions, and any other policies posted on the website, form the entire agreement between you and us in relation to your use of the website and your purchase of products from us.
25. Governing law
These Terms are governed by the laws of New South Wales, Australia.
You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts that may hear an appeal from those courts.
26. Changes to these Terms
We may update these Terms from time to time by publishing the revised version on this website.
Your continued use of the website after any changes are published constitutes acceptance of the updated Terms.
27. Contact us
Yves Lashes Pty Ltd
ABN: 97 632 097 093
Email: info@yveslashes.com
Phone: 0410 692 180
Website: www.yveslashes.com
Address: Commercial 2, Unit 13/36-46 Tooronga Terrace, Beverly Hills NSW 2211, Australia
SMS Terms & Conditions
Effective date: 19.Mar.26
By opting in to receive SMS marketing messages from Yves Lashes, you agree to the SMS Terms & Conditions below.
1. SMS program overview
By opting in to receive SMS marketing messages from Yves Lashes Pty Ltd (“Yves Lashes”, “we”, “us”, “our”), you agree to receive recurring automated or manual marketing and promotional text messages from us at the mobile number you provided.
2. What messages you may receive
These messages may include:
• promotional offers
• product launches
• restock alerts
• sale and event updates
• cart reminders
• order-related follow-ups where permitted
• other marketing or customer engagement content related to Yves Lashes
3. Consent
Consent to receive SMS marketing messages is not a condition of purchase.
You may opt in to receive SMS marketing messages by:
• entering your mobile number through our website signup forms
• selecting to receive SMS marketing at checkout
• subscribing through a pop-up, landing page, or other branded form
• otherwise clearly providing your consent to receive SMS marketing from us
Where required by law or platform settings, we may use double opt-in to confirm your subscription.
4. Message frequency
Message frequency may vary depending on your interaction with our brand, your shopping activity, promotions, launches, and account preferences.
5. Message and data rates
Message and data rates may apply depending on your mobile carrier and plan. You are responsible for any charges imposed by your carrier in connection with SMS messages you receive from us.
6. Opting out
You can opt out of SMS marketing at any time by replying STOP to any SMS message from us, or by contacting us at info@yveslashes.com.
After you opt out, you may receive one final confirmation message confirming your unsubscribe request.
7. Help
For help, reply HELP where available, or contact us at info@yveslashes.com.
8. Your responsibilities
By opting in, you confirm that:
• you are the authorised user of the mobile number provided, or have the account holder’s permission
• the mobile number you provide is accurate and current
• you will notify us if your mobile number changes
9. Carriers and delivery
SMS message delivery is subject to transmission by your mobile carrier and network provider. We do not guarantee that SMS messages will be delivered on time, or at all.
Mobile carriers are not liable for delayed or undelivered messages.
10. Privacy
Your use of our SMS marketing program is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information, including information connected with SMS subscriptions and marketing activity.
11. Changes to the SMS program
We may modify or discontinue our SMS marketing program, or any part of it, at any time to the extent permitted by law.
12. Contact us
Yves Lashes Pty Ltd
ABN: 97 632 097 093
Email: info@yveslashes.com
Phone: 0410 692 180
Website: www.yveslashes.com
Address: Commercial 2, Unit 13/36-46 Tooronga Terrace, Beverly Hills NSW 2211, Australia